Recently the Post Office has increased the cost of posting a letter. I really don’t care as I’ve almost stopped using the post. I’ve been using e-mail and other social networking type stuff for my messaging for many years, however the main reason I don’t use the post anything like as much as I did is because of the Post Office itself. Or more specifically, when the Post Office stopped their early morning delivery. I have no problem with them going from two deliveries a day down to one, but their shift of (the now single) delivery time from early morning to late morning has been a killer for me.
Let’s take the ’before’ situation. I could write a letter (the request) on Monday, get it off in the afternoon, and assuming 1st class post, the other party would get it before they headed off to work on Tuesday morning. They could then pen a reply during the day (response), get that off in the evening post. I’d get it Wednesday morning and get a reply (acknowledgement) off by the evening and they would then get it Thursday morning. They could then get a final note (confirmation) off on Thursday which I would get on Friday morning
So we have a request, response, acknowledgement, then final confirmation, all done within a working week. In fact this is not really any slower for those computer users who are not that geeky and just check their e-mail once a day.
However let’s look at the same situation since the Post Office ’updated’ their delivery service.
I write my letter on Monday (request) and get it off in the post. It gets delivered on Tuesday after those I’m writing to have left for work, so they won’t see it till Tuesday evening. They sort out a reply (response), this will be too late for Tuesday’s collection so won’t get into the system till Wednesday. This should then get delivered to me on Thursday morning, but after I’ve gone to work, so I won’t see it till the evening. I get my reply (acknowledgement) written on Thursday evening but this in turn won’t get into the postal system till Friday, arriving at the other end on Saturday morning. Even living in a city, my Saturday last post collection time is around lunch time, so even if they get their final reply (confirmation) written on Saturday it won’t get collected till Monday. This should get to me late Tuesday morning, but I won’t see it till Tuesday evening.
So our request, response, acknowledgement and final confirmation has now stretched from just a few days to a week and a half!
I’m sorry, but that’s just crap, so I’ve shifted even more of my communication across to electronic messaging. The only thing I now regularly use the post for is birthday and Christmas cards. I would be happy to use the postal system more, it’s not so much the cost of a letter but this reduction in quality of service that I find so distressing.
With service like it is no wonder the Post Office is losing business.